Return & Exchange Policy
Welcome to Zahra Fashion. Please review our policy before placing your order.
Returns
We do not accept returns unless the item is damaged or incorrect upon delivery.
To be eligible:
• Items must be unused, unwashed, unworn, and in original packaging with tags attached.
• Return requests for damaged or wrong items must be submitted within 48 hours of delivery.
Refunds
We do not offer refunds.
For approved cases, we provide:
• Store credit equal to the original purchase value.
• Store credit is valid for 6 months and can be used on future orders.
Exchanges
Need a different size or design?
• We offer exchanges for items of equal value, subject to availability.
• Requests must be made within 3 days of delivery.
• Returned items must be in original condition.
• Customer is responsible for return shipping costs unless the product is faulty.
Custom Orders
All customized, tailored, or altered abayas are final sale and non-exchangeable, unless received damaged.
Received a Faulty or Incorrect Item?
We sincerely apologize for the inconvenience. Please contact us within 48 hours with:
• A clear photo of the item.
• Your full name and order number.
We’ll make it right with a replacement or store credit.
Need Assistance?
We’re here to help. Contact us via:
• WhatsApp: ‬‪+971 54 538 8982‬‬
Thank you for choosing Zahra Fashion
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments
