S4-02

At Zahra Fashion, we strive to ensure your complete satisfaction with every purchase. However, we don’t offer refunds. While, we don’t offer refunds, we can provide store credit equivalent to the value of the exchanged product. Exchange is allowed under the following conditions:

•    To be eligible for an exchange, your item must be in its original condition- unused, and in its original packaging. Used, altered, damaged, or perfumed item will not be accepted and will be returned to the customer.
•    The item must be returned within 7 days of purchase.
•    Exchanges are only allowed for items of equal or higher value. If the exchanged item is of higher value, the customer is responsible for paying the difference.
•    Customers are permitted a single exchange per purchase and are responsible for any shipping costs associated with the exchange.

For any questions regarding the policy, please contact us at +971 54 538 8982. Our support team will handle each concern with personalized attention and utmost care.

•    Customized orders will be completed within 2-3 weeks for domestic (UAE) deliveries and 3-4 weeks for international deliveries.
•    Standard orders will be delivered within 2-3 business days for domestic (UAE) and 3-5 business days for international.
•    Shipping charges are calculated based on the weight of the order and the destination. Estimated delivery charges are provided upon checkout.
•    Customers will receive a shipment tracking information once the order is shipped.
•    Customers are responsible for any customs or import duties applied to their order.
•    Customers are responsible for providing accurate shipping addresses. We are not liable for delays or non-delivery due to incorrect addresses.

Please note that during Sales Promotion period or Peak Season, deliveries may take 3 to 5 working days longer than usual.